Invoice Terms & Conditions – IT Support Services
1. Payment Terms
- For all in-office repairs, full payment is due upon receipt.
- Please note that all invoices are due within 30 days of the invoice date unless otherwise agreed in writing.
- Thank you for making timely payments. Late payments may incur a 1.5% monthly finance charge (or the maximum allowed by law) on the outstanding balance until paid in full.
- We gladly accept payment by credit card, ACH transfer, check, or approved online payment gateway.
2. Service Rates & Billing
- Our standard labor rates apply to all onsite and remote support, billed in 30-minute increments.
- Please be aware that emergency/after-hours support (outside of 8:00 AM – 6:00 PM, Monday–Friday) is billed at 1.5x the standard rate.
- Travel time exceeding 20 minutes per visit may be billed separately. Thank you for your understanding.
3. Materials & Licensing
- Any hardware, software, or licensing procured on your behalf will be invoiced in addition to labor costs.
- Please note that payment for third-party products and licenses may be required prior to ordering.
- Warranties on hardware or software are provided directly by the manufacturer or vendor.
4. Recurring Services & Contracts
- Managed IT service agreements, backup solutions, or subscription services will be billed in advance on a monthly or annual basis.
- We kindly ask that cancellations of recurring services be provided with 30 days’ written notice.
5. Liability & Scope of Work
- While we always take great care with your systems, please note we cannot be held responsible for data loss, corruption, or downtime unless explicitly covered under a signed managed service agreement.
- Services provided are limited to the agreed scope of work; additional requests will be quoted separately. Thank you for your cooperation.
6. Client Responsibilities
- Please ensure timely access to equipment, systems, and staff necessary for completing services.
- Thank you for using only properly licensed software, as we cannot support unlicensed or pirated software.
- Please designate a point of contact during service work to approve changes and confirm completion.
7. Confidentiality & Security
- We respect your privacy and treat all client information and data as strictly confidential.
- Thank you for trusting us—company staff will never disclose sensitive information to third parties without prior written consent.
8. Dispute Resolution
- If you have any concerns, please submit invoice disputes in writing within 10 business days of receipt.
- We kindly ask that undisputed portions of the invoice be paid by the due date.
9. Governing Law
- Please note that all invoices, payments, and agreements are governed by the laws of the state in which our company operates.